Delivery & Returns

Delivery Charges

Ireland and Northern Ireland: Free 

UK: Free

Rest of Europe:  Free

Rest of World: €20

Please note certain products are restricted from shipment outside of Europe, we apologies for any inconvenience caused.

Once you place your order you will receive an ‘order acknowledgment email’ detailing the products you have ordered. Please note, this is not an order confirmation or order acceptance from us.

At Adams, we wish for your special purchases to arrive in perfect condition. Therefore, delivery will be made by our insured courier service and will reach you within 3-5 working days after despatch.

Because we use a third party courier for delivering of all online orders, we are not responsible for tracking or amending your delivery once it leaves our stores. 

We may have to amend or cancel your order as a result of any of the following:

  • The product you ordered is out of stock, temporary or otherwise.

  • We were unable to obtain authorisation for your payment.

  • There is a pricing or product description error.

  • Technical faults with our website resulted in the mismanagement of your order information - we encourage you to report any errors you encountered in the online ordering process.

  • You did not meet our order eligibility criteria set out in the main terms and conditions

  • All orders are subject to acceptance and availability. If the item you have ordered is not available from stock, we will contact you by email or telephone (if you have provided these details) and you will be offered the option of waiting until the item is available or cancel your order.

  • All prices are inclusive of VAT at the current rates and are correct at the time of entering information. However, we reserve the right to change prices without prior notice.

  • We reserve the right to withdraw any products from sale at any time and/or remove or edit any materials or content in relation to products. We may refuse to process a transaction or refuse service to anyone at any time at our sole discretion.

  • We will not be liable to you or any third party by reason of our withdrawing any product from this website, whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or suspending any transaction after processing has begun.

*Please note you will need to sign for your delivery.

*Please note for international orders delivery may take longer.

Free Click & Collect - FREE (7 Days a Week)

Waiting at home for a delivery isn’t always convenient or possible but you can also arrange to have your order collected from one of our two stores.  This is a Free Service and it ensures you that we will have your item in stock for you.

How to use Click & Collect online Payment is taken in full at the time of your order, you will not need to pay anything when you collect your item in-store. We will notify you by email when your order has been received and is ready for collection in your chosen store. This email includes a store map and opening times. Please ask a member of staff in-store to pick-up your order.

To collect your item in-store

  • Only the orderer can collect an order in-store. We will not release the order to anybody else. You must collect your item(s) in person in-store. We will not release the order to anybody else. If you have ordered a gift for someone else, the recipient cannot collect the order. We do not permit your order to be collected by somebody else on your behalf. There are not any exceptions to this.

  • A copy of your Ready to Collect email that contains your order number, as proof of purchase.

  • Photographic ID. Only a driving license or passport with a photo ID will be accepted. The proof of address alone is not sufficient.

RETURNS POLICY:

 

Items must be returned unworn, in an original and unused condition along with all the packaging & a valid receipt or proof of purchase within 14 days of receiving your order.  We are not responsible for any item lost in transit while being returned to us.

Special Orders or Personalised items cannot be returned or exchanged.

For hygiene reasons, we regret that we cannot accept the exchange of earrings once the packaging has been opened.

Refunds are given only if an item is faulty.

This does not affect your statutory rights.


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